CV and skills

Skills

With a background of web design/creation and technical support, I have learnt and used a number of different skills. Here is a list of the skills I have:
  • IT support: Server administration (Win 2003/2008/Apple), desktop PC support (Win XP/Vista/7 and Apple OS), hardware/software installation and repair, creation and administration of wired/wireless networks (TCP/IP/DNS/DHCP/VPN/Remote Desktop), Microsoft Office (2000/3/7/10), Active Directory, ITIL (IT Service Management) certified, Print&Copy Management, backup systems, anti-virus software, CRM administration.
  • Web: Web design, Content Management Systems (CMS), content editing, e-learning, multimedia creation/editing, HTML, Dreamweaver, Wordpress, Plone, Drupal, W3C Accessibility standards, SEO, Google Analytics.

Experience

Job: Technical Consultant. Employer: Altman Integrated Technologies Ltd.
(2011 - current)

This role involves providing 1st/2nd line IT support to customers in both the private and public sector. Working on a helpdesk, I have provided support over the phone, over the internet and on-site. Through these mediums I have been able to build rapport with customers whether end user or management, which has been beneficial when opportunity spotting and for customer satisfaction. I am required to configure software and hardware accordingly, ensuring quality and reliability are high. The role has involved visiting customer sites to resolve hardware faults. Where faulty hardware has been returned to the office, I have been involved in fault-finding and reporting on a resolution, this has involved liaising with a number of colleagues in various areas of the business. Where I have experienced a new fault with software/hardware and found a resolution, I have ensured to document the resolution and inform relevant colleagues. Additionally, I have been involved in the testing process of new systems which has involved reporting back to management my findings and personal recommendations.


Job: ICT Resources Technician. Employer: Sutton College of Learning for Adults.
(2005 - 2011)

Responsible for providing support for the college's desktops, servers, networks and peripherals. Assisted in operating the IT Helpdesk to handle logged jobs and resolve accordingly. Operation of the IT Helpdesk included checking the service desk system, answering phone calls and reading and replying to e-mails. Researched and recommended ways of improving the system to line manager. The role involved liaising with third parties in order to ensure efficient operation of the IT. The college has a number of centres across the London Borough of Sutton, so there was the requirement to travel and resolve faults when problems arose. Developed and implemented 'IT Helpdesk online', where tutors and staff can report faults and book equipment via a web browser where ever they are. This information then gets automatically put onto the service desk system. Self written IT help & how-to guides are also available for staff to read. The role involved assisting with the recording of software and hardware inventories. Compiling technical documentation for staff was also a responsibility. Created and maintained the college's e-learning resource. The role involved supporting multimedia equipment and editing as and when required.

Job:Web Editor. Employer: Crown Agents.
(Summers of 2000,2001 and 2002)

Created graphics for web and print mediums and also made a number of designs for the company’s new software package. I helped to maintain the firm’s intranet by editing and updating content, and co-designed a training software package. I was also required to provide help desk cover and provide technical support.


Education

Internet Technology BSc - 2:1.
Anglia Ruskin University (2002-2005)

A-levels and GCSEs
Glyn Technology School


Additional information

Currently studying ISTQB-ISEB software testing. Attended Apple Support Essentials course. In May 2011 I became a volunteer Press Officer for Motorsport Vision (MSV). This role involved attending motorsport race meetings (one weekend each month) and writing race reports. As part of this, I was required to communicate with drivers and teams, officials and staff. In February 2010, I created 'Track Talent', a non-commercial "magazine" website (CMS based) which aims to promote British motor-racing talent and organisations. I have also attended a 32 week Creative Writing course.

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